We only collect personal information about you where necessary, or when you have consented – and we only collect information that we need.
We will not send you marketing materials unless you have given us permission to do so, and we will not sell your information to third parties.
We use third-party suppliers to help us give you the best service. Where we share information with those suppliers, we have the appropriate safeguards in place which will assess the security of their processing arrangements.
We will protect your personal information with an appropriate combination of technical and organisational measures.
We may record or monitor our calls with you, or images of you, for the reasons listed in Section 2.
You have rights to your information; these are detailed in Section 8.
We retain your data for as long as is necessary.
If you have a complaint, please see how to contact us in Section 10.
If you have any questions about how we process your information, please see how to contact us in Section 12.
What information do we collect about you?
We need information relating to your swimming lessons or other activities we provide. We need to collect this information from you to make sure we offer you the most relevant service. This can include personal information about you and other people you might want to be included in the profile we create when you enrol in swimming lessons and give us your data. It can also include personal information that we collect from other sources.
Why we use your information
We collect your personal information to provide you with the best service, to make sure you pay the right fee, to administer your profile, to protect you and ourselves from fraud, to improve the services we offer and to inform you of other services that may interest you.
To process your information, we mainly rely on the following legal bases:
- Performance of a contract: the use of your information is necessary to perform the contract with you.
- Legitimate interest: we may use your information for our legitimate interests such as to provide you with the right service, website experience, emails or newsletters, or to improve our products and services, along with administrative, fraud prevention and detection, and legal purposes.
- Consent: we may rely on your consent to use your personal information for certain services or to assist in any refunds and also for direct marketing purposes. You may withdraw your consent at any time – please see how to contact us in Section 12.
Information we share
We do not share your information with anyone other than our third-party suppliers as necessary to provide you with the service you have chosen.
We would like to send you information about our services which may be of interest to you. We may collect your information for marketing purposes if you agree.
If you enter one of our competitions, we will collect your information in order to randomly select a winner and send out their prize.
To stop us contacting you for marketing, please see Section 12.
We want to keep your data safe. We use an appropriate combination of technical and organisational measures to ensure, as far as reasonably possible, the confidentiality, integrity and availability of your information at all times. If you have a security-related concern, please see how to contact us in Section 12.
Transferring your information outside of the European Economic Area (EEA)
In order to provide our services, the information that you give us may be transferred outside of the EEA. These countries may not have similar data protection laws. If we transfer your personal data outside of the EEA, we will ensure that any party with access to your information has implemented the necessary security and privacy measures to ensure that your personal data is kept secure and confidential.
Information we collect through your use of our website
The use of these cookies helps us understand how you use our website. When you visit our website we may record your device information including IP address, hardware and software used, general location, and when and how you interact with our website.
Access to your information and correction
You have the right to request a copy of the information that we hold about you. We will provide this information within one month of receiving your request and verifying your identity.
You also have the right to contact us if you believe your personal information is incorrect, or if you believe we are no longer entitled to use your personal data. If you have any questions about how we use your personal information, please see how to contact us in Section 12.
Retaining your data
The Western Swimming Pool Board, and the information that we collect about you, are subject to various regulatory and legislative requirements. In addition, we will endeavour not to keep your personal information for longer than we need to for us to fulfil our obligations to you. Where it is not possible for us to delete your data, we will ensure that the appropriate security and organisational measures are put in place to protect the use of your data.
We work hard to make sure your personal information is treated safely and securely. If you have a complaint, please see how to contact us in Section 12. You also have the right to complain to the Information Commissioner’s Office.
Who to contact in relation to the processing of personal information at Western Swimming Pool
The Western Swimming Pool Board controls the processing of personal data on its systems. If you would like to discuss anything in relation to our services or how we handle your personal information, you can reach the Data Protection Officer by writing to:
Data Protection Officer
The Western Swimming Pool Board
Western Swimming Pool
Telephone: 01624 842525